Onsite Support
Hands-on premium AV service for staff and clients
Rapid-response technicians who integrate into your culture and processes, keeping your technology performing at its best.
Learn more →AV Support & Managed Services
Always a step ahead
CTS Support offers personalised, consistent and insightful servicing for professional-level AV technology.
Rapid response
When it matters most
National
From your office or ours
Back-up guarantee
No gaps for leave or illness
What we do
Support that acts as an extension of your team
Provisioned nationally from your office or ours, an outsourced solution that augments or backs up your existing team.
Remote Support
On-call technicians for your virtual systems
Assist and customise your virtual meetings, events and digital systems, scalable coverage without the overhead.
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Event Support
Technical operators who elevate your message
Audio, lighting, video and webcast expertise, technical coordination and vendor management for corporate and hybrid events.
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Technical Training
Get the most out of your technology
Personalised guidance, workshops and video guides so your team can confidently operate your installed technology.
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Our approach
A support model that becomes part of your team
Staff who act as your own, seamlessly integrating into your business culture and in-house processes.
01, Analyse
Analysis
Understanding your operating environment, digital systems and service goals.
02, Develop
Development
We tailor a personalised service plan and skills outline for your support staff.
03, Deliver
Delivery
CTS staff are onboarded into your ecosystem and begin delivering premium service.
04, Streamline
Streamline
We streamline Managed Services, Consulting and Production around your goals.
05, Review
Review
Continuous improvement, upskilling staff and refining reports to exceed expectations.
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They understand our business and stay a step ahead of what we need. It is a genuine game changer.
Managed Platforms
Monitoring built around how your business runs
We provide monitoring and device-management platforms that are fit for purpose, whether you are a scaling, technology-first business or an enterprise that needs systems structured within overarching networking and device services.
Scaling and technology-first
Lightweight, flexible monitoring that grows with you, matched to your systems and ways of working.
Enterprise-grade
Robust device and networking services structured for complex, enterprise environments.
Always a step ahead. Let us keep you there.
Tell us what you need to support, and we will tailor the right service plan.
Enquire now →We're hiring.
Join a national team passionate about technology, projects and events.
FAQs
Support questions, answered
Can you cover staff leave and illness?
Yes, our back-up staff guarantee means you are never short-handed for leave, illness or resourcing.
Do you support onsite and remotely?
Both. We provision nationally from your office or ours, with scalable staffing for complete coverage.
How is this different to a break-fix contract?
Break-fix and SLAs do not provide the immediacy modern organisations need, our rapid-response model keeps you a step ahead.
What is the commercial model?
Recurring operating expenses for easy budgeting, with back-up staff options for consistent support.
Still have questions?
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Gallery
Support in action
Get in touch
Enquire now →
Let us keep you supported
Reach out to our support team and we will tailor a plan to your environment.
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1800-CALLAV
1800-225528
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Suite 503, 347 Kent Street Sydney NSW 2000, Australia